Refunds & Returns Policy

Effective Date: 09/01/2025

At Abbott Shippers LLC, our goal is to provide reliable and transparent auto transport services. This Refunds & Returns Policy explains how cancellations and refunds are handled.

1. Deposits

A deposit may be required to secure a carrier and confirm your shipment.

Once a carrier has been assigned to your order, deposits become non-refundable, as the carrier has reserved space for your vehicle.

2. Cancellations

Before a carrier is assigned: You may cancel at any time and receive a full refund of your deposit.

After a carrier is assigned but before pickup: Deposits are non-refundable. Partial refunds may be considered at Abbott Shippers’ discretion if the cancellation is due to unforeseen circumstances.

After pickup: Cancellations are not permitted, and full payment is owed to the carrier.

3. Service Delays

While we strive to meet estimated pickup and delivery dates, delays may occur due to weather, traffic, or mechanical issues.

Delays outside of our control are not grounds for a refund.

4. Vehicle Condition Issues

Customers must accurately disclose whether the vehicle is operable or inoperable.

Additional fees may apply if the vehicle condition is misrepresented. Refunds are not issued in these cases.

5. Damage Claims

Abbott Shippers works only with licensed and insured carriers.

If your vehicle sustains damage during transport, claims must be filed directly with the carrier’s insurance company. Refunds or compensation for damages are handled by the carrier’s insurer, not Abbott Shippers.

Abbott Shippers will assist by providing carrier details and necessary documentation.

6. Refund Processing

Approved refunds will be issued back to the original payment method within 7–10 business days.

7. Contact Us

For cancellation or refund requests, please contact:
📧 abbottshippers@gmail.com
📞 954-404-3381